WARRANTY

Rehab Equipment Parts merchandise are covered by return-to-base limited warranty on faulty parts for 12 months, unless otherwise specified.

RETURNS & EXCHANGE

Rehab Equipment Parts has a 30-day product return policy; in the event that purchased items are damaged on delivery, defective or not as described on the listing. Items must be returned within 30 days of the shipment date, as listed on the invoice. No returns will be accepted after 30 days

Return merchandise must be unused, and be in their original packaging. all returns must have a returned authorization number (RA#), which can be obtained by contacting us at sales@rehabequipmentparts.com.au. Unauthorized returns will not be accepted.

Rehab Equipment Parts is not responsible for items damaged in transit when returning.

Customers are required to notify us at sales@rehabequipment.com.au with the shipment tracking number once a return is made

All returns will be inspected before refund is issued. The refund will be issued on the original mode of payment. The amount of time it takes to issue a refund will vary depending on the product circumstances, but we will endeavor to keep it under 10 working days.

We will not accept a return if the item is or has been used, altered or damaged not related to initial shipment transit.

No returns or refund will be accepted if items are special order, custom-made or discounted at sale.

Damage/Defective/Not in Accordance Merchandise Returns

Customer should inspect shipment immediately upon receipt. You may refuse delivery if package is visibly damaged. However, if you find damage, defect or product not as described after accepting delivery, please email us immediately at sales@rehabequipmentparts.com.au within 48 hours with photo proof. The product can be returned to us at our cost. Depending on stock availability, a replacement will be sent at no additional charge. If stock is unavailable, we shall issue full refund.

Non-damaged Merchandise Returns

Rehab Equipment Parts reserves the right to charge 20% restocking fee plus any freight cost incurred, if item is not damaged, defective and is in accordance with listing

Order Delivery Refusal Returns

If the merchandise is not damaged but is refused at the time of delivery; or if the package is returned as undeliverable to the shipping address provided by customer at the time of order, then the customer will be responsible for refusal shipping charges, return shipping charges and 20% restocking fee.